Note: We have temporarily stopped offering our Platinum plans.
Protect your domestic appliance against:
Appliances have become our everyday allies and help in making our lives that little bit easier. But repairing them can be expensive. Now, we have an alternative way of keeping your appliances healthy with our home appliance cover.
For a small monthly fee - Platinum, the service plan from Glotech, protects your appliance(s) from breakdown. It covers unlimited mechanical and electrical breakdowns, and even accidental damages!
For more information on our Appliance service plan, or to start protecting your appliance(s) today, contact our dedicated team on 0330 053 7362.
We're so proud of our service that if we fail to repair the initial fault(s) that were present at the time of you taking out your Platinum service plan, we'll cancel your policy and return any fees you have paid to us.
Giving you total peace of mind. If the maximum individual repair limit of £250 is reached any money will be returned.
Your Platinum service plan runs for an initial 12 month period. After this, we'll keep your agreement running so that your appliances remain protected however you may cancel at any time by giving us one full calendar month's notice in writing.
Have more than one appliance you'd like to protect? No problem. With our Platinum multi-plan you can protect up to 5 appliances!
The following terms apply in addition to our normal terms and conditions:
Platinum service plans are not an underwritten insurance product. They are an alternative method by which customers can choose to pay a fixed price for the repair of their appliance, which is spread out over a longer period of time.
These include, and not limited to; V-Zug, Miele, Airforce Spa, Luxair, Steel, Mercury, Britannia, Leibherr and Lacanche.
If after an approved repair we deem your appliance to be beyond economical repair, we will not offer you an appliance replacement option. Instead, we will cancel your service plan and refund you any monies you have paid under the agreement.
If after an approved repair we deem your appliance to be beyond economical repair we may choose to, at our discretion, replace your appliance.
If we do this, we will offer to pay a percentage towards the cost of your appliance depending on it's age. The age of your existing appliance will be determined by us.
Once your appliance has been replaced, we'll keep your agreement running so that your new appliance continues to be protected by us.
Customer contributions towards a replacement appliance:
You will need to pay for any delivery and installation costs associated with the replacement appliance.
Decorative hoods are any cooker hoods which are, or can be classed as; chimney, downdraft, or island.
If you have signed up to a Working Appliance Platinum service plan where you have indicated your appliance does not require a repair, you will not be able to log a repair within the first thirty (30) days of your policy start date.
Maximum value of each repair is £250 inclusive of VAT. This includes all labour, parts and any applicable delivery charges.
For repairs exceeding this value the company may at it's discretion terminate the agreement and refund the customer all fees paid under the agreement.
Alternatively, the company may at it's discretion offer the customer the option to pay any overage monies, plus a £25 service fee, to proceed with the repair and prevent terminating this agreement.
We reserve the right to make changes to these terms which apply in addition to our standard Terms & Conditions, at any time without giving any notice. Any amended, removed or additional terms will come into force with immediate effect.
You can download the full terms and conditions of our Platinum service plan by clicking the button below.
Unit 2 Soothouse Spring
0800 0546 326