Definition of Premium Brands
These include, and not limited to; V-Zug, Miele, Airforce Spa, Luxair, Steel, Mercury, Britannia, Leibherr and Lacanche.
Replacement Appliances- Within 12 Months
If after an approved repair we deem your appliance to be beyond economical repair, we will not offer you an appliance replacement option. Instead, we will cancel your service plan and refund you any monies you have paid under the agreement.
Replacement Appliances- After 12 Months
If after an approved repair we deem your appliance to be beyond economical repair we may choose to, at our discretion, replace your appliance.
If we do this, we will offer to pay a percentage towards the cost of your appliance depending on it's age. The age of your existing appliance will be determined by us.
Once your appliance has been replaced, we'll keep your agreement running so that your new appliance continues to be protected by us.
- 2-5 years old: 100%
- 5-6 years old: 70%
- 6-7 years old: 60%
- 7-8 years old: 50%
- 8-13 years old: 30%
- 13+ years old: 10%
You will need to pay for any delivery and installation costs associated with the replacement appliance.
Definition of Decorative Hoods
Decorative hoods are any cooker hoods which are, or can be classed as; chimney, downdraft, or island.
Requesting Your First Repair
If you have signed up to a Working Appliance Platinum service plan where you have indicated your appliance does not require a repair, you will not be able to log a repair within the first thirty (30) days of your policy start date.
Exclusions and Limitations
Maximum value of each repair is £250 inclusive of VAT. This includes all labour, parts and any applicable delivery charges.
For repairs exceeding this value the company may at it's discretion terminate the agreement and refund the customer all fees paid under the agreement.
Alternatively, the company may at it's discretion offer the customer the option to pay any overage monies, plus a £25 service fee, to proceed with the repair and prevent terminating this agreement.
Changes To These Terms
We reserve the right to make changes to these terms which apply in addition to our standard Terms & Conditions, at any time without giving any notice. Any amended, removed or additional terms will come into force with immediate effect.