Route Planner

Job Category: Administration
Job Type: Full Time
Job Location: Chippenham (Wiltshire)

Who we are

We are the UK’s leading domestic appliance repair company and we’re great at what we do. As a family-run business operating for over 40 years we do this by recruiting and keeping great talent. We look after our people who, in turn, look after our customers.

Our business is repairing domestic white goods appliances for varied customer types ranging from private consumers and letting agents to housing associations and insurance companies. We do this by utilising the great engineers we have working in the field as well as through our network of subcontractors.

The role will be based at our St Albans, Hertfordshire office working 9am-5pm Monday to Friday (with a 30 minutes lunch break each day).

What you’ll get up to as a Route Planner

  • Reporting to the Field Services Manager
  • Managing, planning and optimising engineer routes for each day
  • Scheduling and rescheduling engineer visits
  • Allocating engineers to geographical areas to ensure even coverage
  • Contacting customers to obtain more information to assist the engineers
  • Provide support to our call centre where required (both inbound and outbound calls)

What we look for in you

  • Strong communication skills
  • Target driven and sales motivated
  • Be organised, great timekeeper, and meet deadlines
  • Be proactive and able to work on their own initiative
  • Have excellent customer service skills
  • Computer literate

Job Benefits

  • £22,000 per annum with the opportunity to earn monthly bonuses!
  • Company pension scheme
  • 20 days paid holiday plus public holidays (increasing to 22 days after 1 year of service if you’ve had no sick leave in the previous year)
  • Positive environment to come up with ideas to help us grow
  • Most importantly, you’ll be working within a fun, passionate and vibrant team

If you’d like to work for a company where you’re valued, and think you’re up for the challenge, apply today!

Apply for this position

Allowed Type(s): .pdf, .doc, .docx