Glotech Repairs - Terms and Conditions
1. Appliance Repairs
1.1. Our one off fixed charge covers you against the cost of the service engineers call out, diagnostics & labour no matter how long the engineer is there or for how many visits it takes him to repair that fault. The focus of the repair is based on the description of the fault we have been given.
1.2. We aim to repair most domestic appliances, but the manufacturer, appliance type, model and age will have a major influence on whether we can promptly obtain replacement part(s) and ultimately complete the repair. It should also be noted that once a specific appliance is no longer made the manufacturer will only stock replacement parts for a given period.
1.3. We require payment before or on the day of the engineer’s first visit. Via Cash, Cheque or Debit/Credit Card (exc American Express). Payment for any parts that are to be ordered must be paid for on the return visit.
1.4. Our engineer will call out on the agreed date and time to carry out the repair to your appliance. If at the time of the call out any required part(s) are unavailable our service engineer will usually order the part(s) within 1-2 working day of the call out. The item(s) will then be delivered to us within 2 working days of the order being placed. If the part(s) are not in stock this can take anything from 3 working days with the norm being around 10 working days. It should be noted that unfortunately there are a handful of manufacturers whose parts are not easily sourced and in some cases these have to be obtained from abroad which will result in a delay in completing the repair. As soon as the part(s) are available we will contact you to arrange a new appointment date to complete the repair.
1.5. We do not repair commercial appliances however we will repair domestic appliances installed in commercial premises. In such instances we do not offer a guarantee on these repairs.
1.6. In respect of refrigeration equipment we do not cover food loss or spoilage.
1.7. If you wish Glotech to repair more than one appliance in your property each appliance will be charge at the normal repair rate.
2. Glotech Repair Network
2.1. A Glotech engineer may not always attend your repair. In an instance when this happens an engineer (Service Partner) part of the Glotech Repair Network will attend. These engineers are fully vetted by us and should be treated the same as a Glotech engineer. Regardless of who attends this will not affect the labour charge or any of your terms and conditions. The Service Partner is responsible for the guarantee of the appliance and any damage caused through negligence.
3. Issues that may arise during your repair
3.1. If at the time of the call out the fault is found to be as a result of misuse, neglect or poor installation or, the appliance type or fault is not as described originally we reserve the right to charge you the full labour rate.
3.2. If we are unable to obtain spare parts from our suppliers to repair the appliance. Then we would be unable to fix your machine under such circumstances you will still be charged the full labour rate.
3.3. Some repairs will require that the appliance is fully accessible (e.g. able to be moved from under a work surface without damaging the surrounding facia). If your appliance cannot be easily accessed to facilitate the repair we reserve the right to abort the repair. In such instances we reserve the right to charge you the full labour rate.
3.4. You are expected to give as much notice as possible when cancelling repairs. If we have already attended and the repair has started you will be charged the full labour rate.
3.5. You shall provide safe and sufficient access for installation or removal of any goods. Whilst we will take care to install or remove appliances without damage to flooring or adjacent fittings, we cannot be liable for any such damage unless it was due to our negligence. We will endeavour to notify you if we believe insufficient access is available and you may cancel your contract if you do not wish to take the risk of damage to the surrounding area. Any damage must be reported to the engineer at the time of visit or within 48 hours to the Service Manager.
3.6. If we are unable to repair your product due to parts being obsolete/unobtainable or the product is simply uneconomical to repair then you will be charged the labour rate. Any parts fitted will be refunded or not charged for after removal. You will receive a discount off of a new appliance to the value of half the labour rate paid when purchased with a Gold service Installation.
4. Guarantee period
4.1. All Glotech repairs are guaranteed for 6 months, for both labour and parts. This guarantee does not cover any subsequent unrelated breakdown / fault(s) to the appliance. It also becomes invalid if the appliance is moved to a new address.
5. How to contact us or complain
5.1. At first instance please call us and we’ll always try to resolve your complaints as quickly as possible. Failing this we would like everything in writing so please email us on firstname.lastname@example.org or write to us at Glotech Repairs, Unit 2 Soothouse Spring, Valley Rd Ind Est, St. Albans, Herts, AL3 6PF.
6. Use of the Glotech Repairs website (www.glotechrepairs.co.uk)
6.1. Global Repairs trading as Glotech Repairs. Copyright Notice © 2010 all copyright and other intellectual property rights in any material contained in this web site are owned by Global Servicing. The web site contains trademarks, including the Glotech name and logo which belongs to Global Domestic Appliances Limited.
6.2. You may:
6.2.1. Access any part of the web site
6.2.2. Print off one copy of any individual page for your personal use only.
6.3. You may not:
6.3.1. Copy (by printing off onto paper, storing on disc or in any other way), distribute (including distributed copies), alter or tamper with in any way or otherwise use any material contained in the web site except as specifically permitted above.
6.3.2. Copy, distribute or otherwise use any material from the web site for any commercial purpose.
6.3.3. Remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site.
6.4. Links to external web sites
6.4.1. The Glotech Repairs web site includes links to external web sites. These links are provided to help you find additional information quickly and easily. Glotech Repairs accepts no responsibility for the content of these web sites.
7. General Disclaimer
7.1. Glotech Repairs has done its best to ensure the accuracy and currency of the material contained in this web site but makes no express or implied warranties or representations about any of the content of this web site. Glotech Repairs accepts no responsibility for loss or damage which may arise from reliance on information or advice contained in this web site and shall not be liable for any typographical or other errors or emissions within the material contained in this web site.
8. Amending these Terms & Conditions
8.1. We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place a booking. By placing a booking you are indicating your acceptance to be bound by the latest terms and conditions.
9. Data Protection
9.1. Your personal information will be held and used by Glotech Repairs. We will NOT disclose your information to our service providers / service engineers to undertake the repair to your appliance and to provide us with relative technical information. We may also use your data for training and testing purposes.